Contact and appointment information
- Name, telephone number, email address and suburb
- Appointment, quotation, payment and communication details
- Whether you are booking for yourself or another person
Privacy and information handling
Privacy Policy
This policy explains how Northside Denture Clinic collects, uses, stores and protects personal and health information.
Northside Denture Clinic is a private health service provider. This policy reflects the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
Last updated: 20 July 2026
Website enquiries: please do not include detailed or urgent medical information in the contact form. Call 0413 490 639 if you need to discuss your circumstances directly.
What we collect
Information needed to respond and provide care
We collect only the information reasonably needed to respond to enquiries, arrange appointments and provide denture services.
Health and service information
- The denture service or treatment you are seeking
- Relevant health information provided by you or an authorised representative
- Clinical notes and records created while providing care
How information is collected
Directly from you wherever practical
Information may be collected through our website form, by telephone or email, and during consultations, home visits and follow-up care.
Where appropriate, information may also be provided by a family member, carer, aged-care facility or another health practitioner who is authorised to assist with your care.
Why we use it
Providing and managing denture services
Service delivery
- Responding to enquiries and arranging home visits
- Assessing needs and providing denture treatment
- Preparing quotations, receipts and health-fund information
- Communicating with patients and authorised representatives
Practice administration
- Maintaining clinical and business records
- Processing payments and managing accounts
- Meeting professional, regulatory and legal obligations
- Maintaining, securing and improving our website and services
Sharing information
We do not sell personal information
Information may be shared where reasonably necessary to provide or coordinate care, communicate with an authorised family member, carer, facility or health practitioner, obtain professional or technology support, process business administration, or comply with a legal or regulatory requirement.
Service providers may include website hosting, email, form-processing, data-backup, accounting and information-technology providers. We limit disclosures to what is reasonably required for the relevant purpose.
Website technology
Forms, analytics, CAPTCHA and cookies
Our website uses Google Analytics to understand website use. Google Analytics may process technical information such as IP address, browser type, device information and website activity, and may process information outside Australia under Google's privacy terms. Our contact form uses Web3Forms to deliver enquiries by email and hCaptcha to help prevent automated submissions. Web3Forms may process technical information and website enquiry information in India and through configured infrastructure regions and service providers, which may include the United States, European Union and other countries. hCaptcha is operated from the United States and may process the technical information it handles there and in other countries in which it or its service providers operate.
You can block or delete cookies through your browser settings, although some website functions may not operate correctly.
Storage and security
Reasonable safeguards are used
We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in clinical records, secure business systems, email accounts and website systems. Clinical and health records are retained in accordance with applicable legal obligations, including under the Health Records and Information Privacy Act 2002 (NSW). Current minimum periods are seven years from the last occasion a health service was provided, or until the patient reaches 25 years of age where the patient was under 18. Business records are retained only as long as reasonably necessary or otherwise required by law.
Your information
Access, correction and privacy concerns
Access or correction
You may ask to access or correct personal or health information we hold about you. We may need to confirm your identity before releasing information, and legal exceptions may apply.
Questions or complaints
Contact us if you have a privacy question or concern. We will review the issue and respond within a reasonable period.
Northside Denture Clinic
Phone: 0413 490 639
Online: use our Contact page
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). You may also contact the Information and Privacy Commission NSW.
Policy updates
Keeping this information current
We may update this Privacy Policy when our practices, website services or legal obligations change. The current version will be published on this page with the updated date.